Reference

Legal terms for your h0w account

This page sets out the rules for your h0w account, including how data is used, how cookies work, and when access depends on local law.

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h0w Legal terms for your h0w account
CONTACT PATHS

How to reach us on legal

When you need help with terms, access, data use, or a correction request, start from the help form in your account.

Registered email Use the email linked to your account when you write about data, consent, or…
Help form If you can sign in, the help form is the fastest route for legal…
Account message For issues tied to a live account, send the request from inside the account…
DATA AND ACCESS

How we handle records

We keep the contact, session, and request records needed to run your account, answer legal questions, and meet audit duties. Cookies remember your sign-in state, chosen language, and a few safety checks.

Data storage

We keep the contact, session, and request records needed to run your account, answer legal questions, and meet audit duties. Fields that are not needed are not held longer than necessary.

Cookie control

Cookies remember your sign-in state, chosen language, and a few safety checks. You can block them in your browser; some pages may then ask you to sign in again.

Account security

We use access logs, device signals, and verification steps to spot misuse and protect the account. If you notice an unfamiliar session, tell us from the registered email at once.

Verification logs

When you ask for a change, we may keep the request trail, time stamp, and matching evidence so we can prove what was changed and when. That helps us settle disputes.

Retention window

Records stay only for as long as we need them for service, dispute handling, fraud checks, tax duties, or another legal duty. After that, we remove or anonymise them.

Change requests

To correct, delete, or limit a record where allowed, send the request from the email on file and name the exact item. If we need proof, we will say so clearly.

Legal questions you may ask

These questions cover the parts that matter most before you open an account: what applies to you, how we use data, and how to reach us if a record needs a change. If you send a request from the email linked to your account, we can check it faster and keep the thread tied to the right record. Where local law changes, we adjust the policy and the access rules that go with it.

It applies when you create or use a h0w account, browse the legal pages, or send us a request through support. If local law changes, we update the policy and the access rules that go with it.

Yes. Access is available only where local law permits. If your location is restricted or a rule changes, we may limit sign-in, payments, or content until the position is clear.

We keep the details needed to run your account, verify requests, process the wallet, and meet legal duties. That can include contact details, device data, and records of support messages.

Cookies help us remember your session, language choice, and security state. You can block them in your browser, but some pages may ask for fresh sign-in or extra verification.

Send the request from the registered email, name the change clearly, and include any document we ask for. We will check the record and reply through the support route.

We keep records only as long as needed for service, dispute handling, fraud checks, and legal duties. After that, we remove or anonymise them unless a rule says otherwise.

Use the support path in your account or the form on h0w.club. Include the page name, your registered email, and the exact issue so we can find it quickly.